Any questions regarding ordering ? Please feel free to contact us by e-mail: email@example.com, Wechat : longtenghk or Whatsapp: (852) 98333603 (Chinese), (852) 59600882 (English) We will reply as soon as possible during office hours Version of Products
The Yonex Japan Corporation assigned different agents in different countries or regions all over of the world which are responsible for their own sales, marketing and after-sales services in that region. In order to prevent cross-selling from different agents to other regions and to make sure the agents responsible for their own goods in that region for after-sales services , products will bear their own country code like : JP (Japan), SP (Singapore), TW (Taiwan), TH (Thailand), CH (China),, etc. Hong Kong agent is a subsidiary company of Singapore agent.
That’s why you can find JP, SP, TH, or TW code, etc. on high-end Yonex rackets which are also Made In Japan. Furthermore, most of the middle and lower class Yonex rackets and accessories are made in South East Asia.
All Yonex goods and all products of other brands we are selling are original goods from local Yonex distributor or other related authorised distributors in Hong Kong. All goods are genuine which are guaranteed by us.
All prices quoted are best discount prices which are of same level as those in our retail shop. Hong Kong is a duty-free zone, that’s why we can sell at such a good discount price.
In normal circumstances, we shall send out orders within 48 hours upon receipt of payment. We shall inform customers delivery information as soon as we send out the goods. Delivery process
All goods will be sent out from Hong Kong directly. Meanwhile, we are using UC Express (www.ucexpress.hk) and Hong Kong Post (www.hongkongpost.com) as our couriers. (For more details, please refer to Order Procedures) About Payment
Please check the parcel personally before you sign, be sure to check if anything abnormal with the parcel, such as strange sounds inside when shaking the parcel or the parcel is being damaged or crashed obviously. If you feel that anything may gone wrong, please refuse to accept and please notify us immediately.
If someone sign the parcel on behalf of you without examination, both the courier company and us will treat you as receiving the goods in good condition. Warranty of Goods
Lung Tang Sports only selling genuine original products. All products carry their own warranty (if any) from their related agents, distributors or suppliers. Only agents, distributors or suppliers are responsible for their own warranty on products. During the warranty period, customers may report any problems to us first by taking pictures of related problems. Upon receipt of complaints from customers, we shall pass the matter to related suppliers immediately and will give further advices as soon as we received supplier’s advice. (For more details, please refer to Terms and Conditions) Out of Stock arrangements
In case of shortage of goods, customers may choose to wait for the back orders of goods or ask for a refund. Specifications of Goods
All informations of goods are for reference only, All products’ specifications or informations are subject to the official website of their related brands. We have the final explanation and interpretation rights of all pictures and informations and sales in our website. Exchange of Goods
If there is any size problem about shoes and/or apparels, customers may send them back for exchange (Not apply to any Short size items or Special Clearance items) Customers can only exchange size for same product with same color, the returned goods must be in original conditions which is clean, no scratching, and never use, customers would be responsible for both ways delivery cost. (We reserve the right of final decisions)
For more details, please visit the webpage for (Order Procedures), (Terms and Conditions) and (Payment Methods)